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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Geri Willson

March 5, 2026

5  out of  5
rating by Geri Willson
"I had lots of help from Monica’s team, and were a pleasure to work with!"
We responded:
"Geri, Thank you for sharing your experience with my team! It's always our pleasure to work with you too. Thenk you for choosing my office and State Farm to protect you. We do our best to make doing business with us easy and local. ~ Monica Story, Owner"
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Karen Smith

March 5, 2026

5  out of  5
rating by Karen Smith
"She cleared up confusing documents for me."
We responded:
"Karen, thank you for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! ~ Monica Story, Owner #statefarmauto #statefarmhome"
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Jana Monroe

February 28, 2026

5  out of  5
rating by Jana Monroe
"Bryan with State Farm (Monica Story) has been a Godsend to me. He truly listens, provides the detailed information I needed and whenever needed. Bryan goes above and beyond to assist clients in a professional, courteous and truly sincere manner. Thank you sooooo much with m insurance needs and options on my new car and Medicare as well as life insurance. Thank you, thank you, thank you!! Jana Monroe"
We responded:
"Jana, Thank you so much for your wonderful review! I'm thrilled to hear that Bryan provided you with the attentive, detailed, and sincere service you deserve. It means a lot to know he could assist you with your insurance needs for your new car, Medicare, and life insurance. We truly appreciate your kind words and look forward to continuing to support you in the future. Thanks again! ~ Monica Story, Owner #statefarmlifeinsurance #statefarmmedicare"
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Anne Couch

February 26, 2026

5  out of  5
rating by Anne Couch
"Regina was incredibly helpful with a billing issue. They are always courteous, helpful, and quick to respond . Everyone is very knowledgeable and professional ."
We responded:
"Anne, Thank you so much for your kind words and 5-star review! I'm delighted to hear that Regina was able to assist you promptly and professionally with your billing issue. Providing courteous and knowledgeable service is our top priority, and your feedback means a lot to us. Please don’t hesitate to reach out if you need anything else with your homeowners or vehicle insurance! ~ Monica Story, Owner #statefarmauto #statefarmhome"
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Joel Carmona

February 26, 2026

5  out of  5
rating by Joel Carmona
"I send alot of my commercial Clients over to Monica and her agency and they are by far the best when it comes to customer service and knowledge . Everyone ive sent over there for help always gives me great feedback ! Awesome Partners , Awesome Agency ! Thanks Everyone!"
We responded:
"Joel, Thank you so much for your fantastic review and for trusting me and my agency with your commercial clients! I truly appreciate your partnership and am happy to hear that everyone you’ve referred has had a great experience. Providing top-notch customer service and expertise is my priority, and your kind words mean a lot to me and my entire team. Thanks again for your support — I look forward to continuing to work together! ~ Monica Story, Owner "
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Christie Clakley

February 25, 2026

5  out of  5
rating by Christie Clakley
"In a world where many people make promises, but few deliver Michelle McDonald at State Farm/Story Insurance team is the real deal. She has consistently gone above and beyond to help me with both my renters and auto insurance. It’s rare to find an agent who is not only professional, but also an amazing person to talk to. If you want someone that’s truly on your side who delivers on every promise, I can’t recommend Michelle enough! Thank you for everything you do. C. Clakley"
We responded:
"Christie, Thank you so much for your wonderful review! It means a lot to us that you feel truly cared for and valued. We’re grateful for your trust and kind words, and we’ll be sure to share your feedback with Michelle. If you ever need anything else, we’re always here to help! ~ Monica Story, Owner #homeinsurance #carinsurance"
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Carrie Gracey

February 19, 2026

5  out of  5
rating by Carrie Gracey
"We originally had a few issues concerning replacing our roof, but our roofing company advocated for us and we ended up quite satisfied with the results. Corinna was very helpful too!"
We responded:
"Carrie, Thank you so much for your 5-star review! We truly appreciate your kind words and are glad to hear that Corina and our team were able to support you throughout the process. We understand that dealing with roof damage claims can be challenging, and we're always here to advocate for our customers to ensure the best possible outcome. We're happy that you are satisfied with the final results and grateful for the opportunity to assist you with your insurance protection needs. If you ever need anything else, please don't hesitate to reach out! ~ Monica Story, Owner #statefarmhome #statefarmauto"
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cheryl hathaway

February 17, 2026

5  out of  5
rating by cheryl hathaway
"They are always helpful and friendly"
We responded:
"Cheryl, Thank you so much for your kind words! We're thrilled to hear that our team has been helpful and friendly. We look forward to continuing to assist you whenever you need! 😊👍~ Monica Story, Owner #monicastorystatefarm #storyteamtx"
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Monica G

February 17, 2026

5  out of  5
rating by Monica G
"I’ve been with State Farm for 10 years now and truly couldn’t ask for a better agency. They are always incredibly quick to respond and take the time to clearly answer every question I have. They’ve supported me through multiple phases of life and have been especially helpful in explaining Texas-specific policies as someone who moved from out of state. A special thank you to Corina, who has consistently gone above and beyond to make everything seamless and easy to understand. I highly recommend this knowledgeable, responsive, and genuinely caring team!"
We responded:
"Monica, Thank you so much for your wonderful review and for being such a valued State Farm client for the past 10 years! I'm so happy to hear that we've been able to support you through all the different phases of life and that Corina was able to make your insurance updates simple and less confusing. Corina will be especially happy to know her efforts have made a difference for you. It means a lot to us that you feel cared for and well-informed—that’s exactly what we strive for every day. Thanks again for recommending our agency and for your continued trust! We’re always here whenever you need us. ~ Monica Story, Owner #statefarminsurance #monicastorystatefarm"
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Ciara

January 30, 2026

5  out of  5
rating by Ciara
"I am now a brand new State Farm customer thanks to Andrea's thorough assistance! I needed to switch insurance companies in a short timeframe and due to my current work schedule I could not speak over the phone or meet in person. I reached out to multiple insurance agents and Andrea (State Farm) was the only one that was willing to work with me through text/email. I am so grateful and we are now covered! She was so helpful and made sure the process was smooth!!! Thank you, Andrea!!!!!"
We responded:
"Ciara, Thank you so much for your kind words! Andrea is dedicated to providing flexible and attentive service, and it’s wonderful to hear she was able to assist you seamlessly despite your busy schedule. We’re glad to have you as part of the State Farm family and look forward to supporting you moving forward! ~ Monica Story, Owner #statefarmauto #statefarmhome"
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Ann Escajeda

January 20, 2026

5  out of  5
rating by Ann Escajeda
"Thank you Corina for updating my info. State Farm people are all super friendly and provide a professional service. Very informative on options and a pleasure to do to business."
We responded:
"Thank you Ann! It's such a pleasure doing buiness with you too. Thank you for trusting us to take care of your insurance needs. It was great seeing you yesterday and taking a photo with Jake! ~ Monica Story, owner"
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Coleen Webb

January 15, 2026

5  out of  5
rating by Coleen Webb
"Andrea was nice, helpful and attentive. She took good care of me and made sure I was getting the best possible deal."
We responded:
"Coleen, Thank you for your wonderful feedback! Andrea takes great pride in providing attentive and personalized service, and it’s great to hear she made sure you received the best possible deal. We appreciate your trust and look forward to assisting you again in the future! ~ Monica Story, Owner #statefarmcarinsurance #statefarmhutto #storyteamtx"
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Erica

January 6, 2026

5  out of  5
rating by Erica
"Andrea was great! She is very friendly, explained everything to where I understood!"
We responded:
"Erica, Thank you so much for your kind words! I'm happy to hear that Andrea provided friendly and clear support. She truly goes above and beyond to provide the best customer service. She's so patient and enjoys helping! We appreciate your feedback and look forward to protecting you here at our State Farm agency! ~ Monica Story, Agent #homeinsurance #autoinsurance"
Profile photo of Carlos Van Brakle Matos

Carlos Van Brakle Matos

December 18, 2025

5  out of  5
rating by Carlos Van Brakle Matos
"Cada vez que llamo por alguna razón pido que me atienda Regina Rubio. Siempre que que solicito su ayuda excede mis expectativas, su explicación, amabilidad y paciencia son magníficas, en cada llamada termino más q satisfecho con su ayuda. Excelente su trabajo y dedicación !!!"
We responded:
"Carlos, Thank you so much for your wonderful review! I'm so pleased to hear that Regina consistently provides you with exceptional service. Your kind words about her explanations, kindness, and patience truly mean a lot to us. We will be sure to share your feedback with Regina, as it’s a great encouragement. We appreciate your continued trust and look forward to assisting you again! ~ Monica Story, Owner #storyteamtx #statefarmauto"
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Brock Walker

December 10, 2025

5  out of  5
rating by Brock Walker
"Monica was a phenomenal help on fulfilling my insurance needs. She explained coverages, savings, and policies eloquently, and reassured my decision to switch to State Farm. I highly recommend her as your future insurance agent. She was also very accommodating with her availability ensuring that I got taken care of in a timely manner after a new vehicle purchase and switching from my previous provider."
We responded:
"Brock, Thank you so much for your kind words and leaving us a review! I'm so glad we could make your insurance transition smooth and reassuring. Your recommendation means a lot to us, and I'm glad I was able to accommodate your needs promptly, especially during such an important time. If you ever need anything else, please don’t hesitate to reach out. Welcome to the State Farm family! ~ Monica Story, Agent #monicastorystatefarm #storyteamtx #statefarmauto"
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Melissa Andrews

December 3, 2025

5  out of  5
rating by Melissa Andrews
"Arranged home and auto with Hayden Worrell."
We responded:
"Melissa, Thank you for your 5* review of my office and Hayden! We sincerely appreciate your feedback! Thank you for choosing my office and State Farm for your home and auto insurance protection. We are here for you whenever you need us! We're just a phone call, text, email or in office meeting away. ~ Monica Story, Owner #statefarmhome #statefarmauto #statefarmhutto"
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Carl T

November 20, 2025

5  out of  5
rating by Carl T
"Regina was awesome. She helped me when I had trouble viewing my insurance card on the App. Great service and highly recommended."
We responded:
"Carl, Thank you for leaving us a review! Regina is awesome isn’t she! I’m glad she was able to assist you with your request. Now you’ll have access to your proof of insurance 24/7 on your app. Don’t hesitate to reach out anytime if you need anything else, we appreciate your business. ~ Monica Story, Owner #storyteamtx #statefarmcar "
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Chasity Douglas

October 21, 2025

5  out of  5
rating by Chasity Douglas
"✨✨✨great customer service! Thanks !"
We responded:
"Thank you for your review Chasity! I’m so happy to hear my team provided great customer service. We value our customer relationships and look forward to a long business relationship with you! ~ Monica Story, Owner #huttostatefarm #statefarmauto"
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Who AmI

October 21, 2025

5  out of  5
rating by Who AmI
"I am writing this review to share how much I love State Farm. I love having and knowing who my agent is. I love the fact that whenever I have an issue or a concern I feel like a priority with the company. I always receive a quick and thorough response to my questions when I reach out to them. I love how my agents keep me informed on what’s new with the company and on any insurance policies that may be beneficial to me and my loved ones. I thank you all from the bottom of my heart for always being there in my time of need."
We responded:
"Thank you for your 5* review! We appreciate it very much. ~ Monica Story, Owner #texasautoinsurance"
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Richard Price

October 9, 2025

5  out of  5
rating by Richard Price
"I wish that I could award more! Every question was answered and so many follow-ups question that it wasn't my car it was OUR car! You have me as a loyal customer for life!!!"
We responded:
"Richard, Thank you so much for your incredible review! We're thrilled to hear that you felt truly supported and part of the process—treating your car like it was our own is exactly how we strive to operate. Your loyalty means the world to us, and we look forward to serving you for many years to come! ~ Monica Story, Owner #statefarmauto #statefarmforlife #storyteamtx"
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Monica Mays

October 7, 2025

5  out of  5
rating by Monica Mays
"Monica is the owner and went above and beyond to assist with an immediate need . We worked well into the evening , and was able to get the policy bonded. Professional , and accommodating."
We responded:
"Thank you so much for your kind words, Monica! It was my pleasure to assist you promptly and go above and beyond to meet your needs. It was a pleasure working with you, even into the evening, to get your policy issued. I truly appreciate your recognition of our professionalism and dedication. If you ever need anything else, please don't hesitate to reach out! ~ Monica Story, Owner "
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Sierra Holmes

September 25, 2025

5  out of  5
rating by Sierra Holmes
"Where do I begin with this team! They don’t make customer service like this anymore and I’m so honored to work with amazing State Farm representatives for all my insurance needs! Andrea is by far, the most amazing person on the planet❤️ Thank you all so much!!"
We responded:
"Sierra, Thank you so much for your kind words and wonderful review! We’re truly honored to have the opportunity to serve you and provide the customer service you deserve. Andrea and the entire team work hard to make sure every experience is exceptional, and your appreciation means the world to us. We look forward to continuing to support all your insurance needs! ~ Monica Story, Owner #monicastorystatefarm #statefarmautoinsurance #statefarmtexas"
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Leah Yancey

September 13, 2025

5  out of  5
rating by Leah Yancey
"Andrea was incredibly helpful and took time to really go in depth about what my policy would cover. I would highly recommend for anyone looking for a policy."
We responded:
"Leah, Thank you so much for your kind words! I'm happy to hear that Andrea was able to provide you with thorough and helpful guidance. Your recommendation means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out or send your friends our way! ~ Monica Story, Owner #statefarmauto #autoinsurance #monicastorystatefarm"
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Neil Hernandez

September 8, 2025

5  out of  5
rating by Neil Hernandez
"Super! Always very kind and helpful."
We responded:
"Thank you for the wonderful review Neil! Being kind and helpful are truly part of what it means to be a Good Neighbor here at State Farm. We're glad to have the opportunity to assist you! ~ Monica Story, Owner #likeagoodneighbor #statefarmtexas #monicastorystatefarm"
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heather smith

September 5, 2025

5  out of  5
rating by heather smith
"Regina is always so helpful, quick to respond and provide what I need ."
We responded:
"Heather, Thank you for sharing your experience with Regina! She truly cares about our customers and wants to provide the best customer experience. I appreciate you acknowleding her! It means the world to us. Thank you for your business! ~ Monica Story, Owner #statefarmcarinsurance #statefarmhomeinsurance #monicastorystatefarm"